If your phone in which Procountor Key is installed is lost or the app does not work, you can do as follows:
- Go to the Procountor Solo login page (https://secure.finagosolo.com/en/login) and click Problems logging in?.
- Choose I lost my device.
- Enter your username and password, after which the Procountor Key application will be disabled in all of your devices.
- (Remove the app from your phone) and download Procountor Key again according to the instructions: How to implement Procountor Key for payment confirmation?