This page contains an archive of the month's incident notices.
Delay in importing the bank statements on 5th of December 2024 / Update 5th of Dec at 1:30PM
Update: All bank statements and reference payments have been successfully imported to Procountor.
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There is a delay in importing the bank statements and reference payments this morning. We will do our best to have the statements visible to our customers as soon as possible.
We apologize for the inconvenience.
Short service break on Thursday 5th of December 2024 at 3AM
Procountor will have a short service break on Thursday 5th of December 2024 at 3AM.
The outage also affects the API interface and the services that use it.
Payment transaction software update Wed Dec 4th 2024 at 12:30PM – 3PM
Our payment transaction software will be updated on Wednesday Dec 4th at 12:30PM – 3PM.
During this time, payments will not be transferred to the bank. The outage will not otherwise affect the use of the program. We will transfer all pending payments to the banks immediately after the outage ends.
We recommend making urgent payments the day before, or in the morning of Dec 4th.
We apologize for the disruption caused by the outage.
Short service break on Wednesday 4th of December 2024 at 3AM
Procountor will have a short service break on Wednesday 4th of December 2024 at 3AM.
The outage also affects the API interface and the services that use it.
Short service break on Monday 28th of October 2024 at 3AM
Procountor will have a short service break on Monday 28th of October 2024 at 3AM.
Short service break on Friday 25th of October 2024 at 3AM
Procountor will have a short service break on Friday 25th of October 2024 at 3AM.
Error situation in the VAT calculation of Procountor Solo / Fixed 23rd Oct 2024
Update 23.10.: The error has now been fixed and users can correct the transactions by clicking on the Update Accounting button in the Bank Statements and Reference Payments view. The button should be pressed for the whole month or, alternatively, per bank statement if desired. However, if manual changes have been made to the accounting of the bank statement, changes will disappear when the Update accounting button is pressed.
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There is an error situation in Procountor Solo's VAT calculation, which currently affects the VAT percentage of 25.5 on the side of the Procountor software used by the accountant. The invoices on Solo's side are displayed correctly, but on the side of the Procountor software, the software does not currently take into account the VAT percentage correctly in the transaction rows of purchase or sales invoices. Due to this, the gross and net amounts are not shown correctly in the transaction rows (accounting page) of the purchase and sales invoices according to the VAT (25.5%) specified on the invoice.
The fix is in progress. Once we get the fix updated in the program, the rows can be corrected by pressing the Update Accounting button. We recommend waiting for a fix instead of manual correction.
We apologize for the inconvenience.
Short service break on Wednesday 23rd of October 2024 at 3AM
Procountor will have a short service break on Wed 23rd of October 2024 at 3AM.
Update 3rd of oct at 10.30 am / Error in Procountor Solo Software 3rd of october 2024
The situation is getting back to normal and login can be done successfully.
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Due to a disruption, some users are unable to log in to the program.
We will try to solve the problem as soon as possible.
We apologise for any inconvenience this may cause.
Short Service break on thursday 26th of september 2024 at 3am
Procountor will have a short service break on Thur 26th of September 2024 at 3AM.
The outage also affects the API interface and the services that use it.