I got a notification of a failed payment. How do I handle the payment?
In Solo, making payments requires opening a bank connection. In addition to this, your accountant must adjust the settings in Procountor.
Here is a checklist for payment error situations.
Bank connection authorizations
Have you submitted a bank connection authorization to your bank? Payments cannot be made without it.
Adjusting bank connection settings in Procountor
After opening the bank connection, your accountant must adjust the settings in Procountor. More detailed instructions on implementing the bank connection are here.
Procountor Key application
You need the Procountor Key application to confirm payments. Have you downloaded it on your smartphone?
If your Key application does not automatically ask you to open the application and confirm the payments, you can open the application just before you click "Pay selected", which takes you directly to your smartphone screen to confirm (by clicking "Confirm").
Payment error handling
Failed payments can be found in Solo in the "Payments" view. You have two options: you can either remove the failed payment or edit the payment and resubmit it.
There are many reasons for payment errors, and the most common reasons include insufficient balance on the account, missing information and incorrect recipient's account number.
If you encounter a payment error, follow these steps:
- Open the payment with the error in the "Payments" view.
- Click "Tools" and select either "Remove payment" to remove the payment or "Edit payment" to make the necessary changes that allow you to make the payment again.
Below are screenshots of handling failed payments.
Failed payments view
Handling a failed payment