This article explains how you can change your password when you know your current password.
You can change your password in the service settings. You need your current password to do this.
Change your password in the program settings:
Settings > My account > Change password.
Click Change password to open a view where you can enter your username, current password and the new password.
You must confirm the password change either with Procountor Key or a single-use SMS password (if you do not have the Key application).
If you have forgotten your password, read our instructions on resetting your password.
If you have any questions, please contact our customer service by using the contact form or calling 020 7879 840. Our customer service is open from Monday to Thursday at 8.30 a.m.–4.00 p.m. and on Fridays at 8.30 a.m.–2.00 p.m. (we handle contacts until 4.00 p.m.).