Great, you have received money on your account and it is now time to update your accounts ledger (or you have not received the money and you have to record a credit loss).
The sales invoices you send in Procountor Solo are automatically allocated on the bank statement view based on the reference payment material sent by your bank. You do not have to check their allocation yourself. But if the customer has, for example, entered the bank reference code incorrectly, you must allocate the invoice yourself.
You can mark an invoice as paid either through the invoice list or directly on the invoice. You can mark the invoice as paid, partly paid or credit loss.
Adding payment status on the invoice list:
Adding payment entries directly on the invoice
Removing payment entries
To remove the payment entry, open the invoice, click "Payments" on the top and uncheck the box after the amount. When you remove the selection, the status of the invoice is returned to "Overdue" or "Invoiced".
What does "Write off unpaid" mean?
You can mark an invoice as credit loss either fully or in part. The credit loss marking means that you will not receive the due amount but you will not refund the invoice either. If you mark an invoice as a credit loss, it will appear as paid on your invoice list.
Can I send a payment reminder on a partly paid invoice?
Yes. If the invoice has partial payments, this will be taken into account in the payment reminder, and only the remainder is to be paid.
Can I refund a partly paid invoice?
A partly paid invoice cannot be refunded at the moment, invoices can only be refunded in full. If the invoice has been marked as paid – even partly – refunding is not possible. Of course, you can always mark the rest of the receivables as a credit loss.
We hope you found this article helpful. If you need more support, you are always welcome to contact our customer service or read other Support articles on our website.
The customer has paid the same invoice twice
If your customer has paid the same invoice twice and you need to refund the excess payment, follow these steps:
1. Return the excess payment to your customer by transferring the amount to the customers account by selecting Expenses > Payments > New payment.
2. You can create a payment without a receipt by selecting The receipt has already been delivered in the upper right corner.
3. You can explain in the message field that you are refunding an excess payment. Please also include the date of the excess payment so that your accountant knows which transaction this concerns. Instructions for creating a new payment are in the article How to make payments or cancel/delete payments in Solo.
4. After you have refunded the excess payment to your customer, open the original sales invoice. Go to the Payment Entries function and remove one of the markings to remove the excess payment from Solo, for example, from the sales report. Please note that this function does not transfer money from your account or send a notification to your accountant.