It is likely that some mandatory information is missing from the invoice or, for example, some data field exceeds the maximum number of characters.
We use the Finvoice standard for electronic invoice forwarding, and the standard specified the data content, maximum lengths and numbers for certain invoice data items. The standard ensures that the invoice content is transmitted to the recipient’s system correctly. For this reason, the system does not send e-invoices that deviate from the standard. In other words, if the service refuses to send your e-invoice, check at least the following:
- Recipient’s address information (street address, postal code and city)
- Recipient’s electronic invoice address
- Your company’s bank account information (IBAN and BIC)
- The maximum length of the invoice row text is 100 characters
If all of the above seems to be in order, please contact our support. We will help you solve the problem!