If your electronic invoice could not be delivered to the recipient, the problem is usually fairly simple to solve.
Sometimes, there might be a problem with transmitting electronic invoices. In this case, we send you a message about the transmission problem, describing its cause. You will know what to do based on the message.
This message implies two things:
- first, the invoice was not delivered to the recipient, and
- second, transmitting the invoice successfully requires action from the invoicing company.
No recipient found for the electronic invoice address
Usually, this is because the electronic invoice address or operator ID on the invoice was incorrect. The invoice can only be delivered when the electronic invoice address is perfectly free of errors. Even one missing, wrong or extra character in the address prevents the transmission.
The operator ID determines which operator the invoice is transmitted to. Sometimes, the sending operator can forward the invoice to the right operator even if the operator ID is incorrect. However, the invoice might still be rejected by the receiving operator if the ID is incorrect. So please make sure that the operator ID is also correct.
The electronic invoice address should always be confirmed with the receiving company. They know best what the company’s current electronic invoice address is. Another place for checking a company’s electronic invoice address and operator ID is the www.verkkolaskuosoite.fi online service.
Please note that a company’s electronic invoice address might change over time, meaning that although you have sent an invoice to the company using a specific address in the past, this is no guarantee that the address is still correct.
If you notice that the electronic invoice address you used was incorrect, edit it on your customer’s contact card so that future invoices are sent correctly.
Please note that editing the contact card does not affect the information on previous invoices.
You must also make the correction on the invoice. This requires opening the invoice in the editing mode (Tools – Edit invoice). Now you can change the electronic invoice address on the invoice.
After correcting the information, you can re-send the invoice.
The invoice due date is in the past
Often, the receiving e-invoice operator rejects the invoice if its payment has already fallen due.
Please ensure that the due date of the invoice is at least a couple of weekdays from the sending date, even if you have agreed with the recipient that the invoice will be paid right away.
The invoice contains an attachment in an unsupported format
The electronic invoice service accepts the most common file types as attachments. However, the receiving operator might have stricter requirements, which results in the invoice being rejected due to an unsupported attachment file format.
In this case, the safest choice is to use PDF as the file format. Usually, all operators accept this.
Bank reference code is missing from the invoice
The receiving operator may reject the invoice if the bank reference code is missing or incorrect. The program creates the bank reference codes automatically. Therefore, the codes created by the program should not be edited or removed.
The invoicing company’s bank account number is invalid
Many e-invoice operators inspect their incoming invoices. Sometimes, an invoice may be rejected due to an incorrect account number. Please note that, for example, Finnish IBAN account numbers start with the letters "FI". If the account number starts with "fi", it may become rejected.
The invoice could not be delivered due to a routing error
Sometimes, the routing information used by the operator might be outdated, which causes the invoice to be sent to the wrong operator and be rejected although the address is correct.
In these cases, the routing error is fixed and you will receive a notification when the problem has been solved. After this, you only need to open and re-send the invoice.